Shipping & Returns

Shipping Information

We want to be upfront about how our products are made and shipped so you know exactly what to expect.

How It Works

All of our products are made to order. Once you place your order, it goes into production — typically taking 3–5 business days to fulfill before it ships.

Shipping Times

• United States: 5–10 business days after fulfillment
• International: 10–20 business days after fulfillment

You'll receive a tracking number by email as soon as your order ships.

Returns & Exchanges

Because each item is made to order just for you, we are unable to accept returns or exchanges for buyer's remorse or sizing issues. Please review sizing guides carefully before ordering.

However, if your item arrives damaged, defective, or incorrect, we will make it right. Please contact us within 14 days of delivery with a photo of the issue and your order number, and we'll send a replacement or issue a refund.

To start a claim: hello@gatewaytoavalon.com